taka bed's Privacy Policy

taka bed has prepared this privacy policy so that users can clearly understand what information is collected while using our platform, what that information is used for, and what steps we take to protect their privacy. This policy applies to our website, mobile application, and any digital service we provide.

By creating an account on taka bed or by starting to use our services, you consent to this privacy policy. Reading this policy alongside our Terms and Conditions will give you a complete understanding of the service.

2.1 Registration and Identity Information

When you create an account on taka bed, the following information is collected:

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and password chosen by the user (stored in encrypted form)
• A copy of your National ID or passport for identity verification (as part of the KYC process)

2.2 Financial Transaction Information

During deposits and withdrawals, we collect the necessary transaction details. This includes the date, amount, and payment method for payments made via bKash, Nagad, Rocket, Upay, or bank transfer. Card numbers and bank PINs are never collected.

2.3 Automatically Collected Information

When you access our platform, certain information is collected automatically for technical reasons:

• IP address and device type (mobile, desktop)
• Browser type and version, operating system
• Time spent on the platform, pages visited, and click patterns
• Cookie and session data (details in Section 6)

2.4 Gameplay and Activity Information

Records of participation in slots, live casino, sports betting, or fishing games are kept. This information is used for account security, bonus verification, and responsible gaming monitoring.

taka bed uses collected information for the following purposes:

• To complete the account creation and login process and to verify identity
• To process deposits and withdrawals
• To properly manage bonuses, promotions, and VIP benefits
• To prevent fraud, money laundering, and unauthorised access
• To provide customer support via live chat and email
• To improve platform performance and resolve technical issues
• To ensure responsible gaming and monitor risk-related behaviour
• To meet legal obligations and cooperate with investigative authorities

We do not sell your information to third parties. However, where necessary for service delivery — such as with payment processors or technology partners — specific information may be shared, always in accordance with the terms of this policy.

4.1 Retention Period

All relevant information is stored while your account is active. Even after an account is closed, information may be retained for a defined period for legal requirements, financial transaction records, and dispute resolution.

4.2 Technical Security

taka bed uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — on all data transmissions
• Password hashing — passwords are never stored as plain text
• Firewall and intrusion detection systems
• Two-factor authentication (OTP) for account access
• Security audits are conducted regularly

However, transmitting information over the internet is not entirely without risk. While we provide the highest level of protection, it is your responsibility to keep your own password private and to log in only from trusted devices.

4.3 Sharing Information with Third Parties

Information may be shared in limited form in the following circumstances:

• Necessary transaction details with bKash, Nagad, Rocket, Upay, or a bank for payment processing
• With technology partners who assist in operating the platform, under contract
• In response to a lawful request from law enforcement agencies or by court order

No third party may use our users' information to conduct independent marketing.

Every user registered on taka bed holds certain specific rights regarding their personal information:

Right to Access Information

You can contact the support team at any time to find out what information we hold about you. This request can be made in Bengali or English via 24/7 live chat or email.

Right to Correct Information

If any information in your profile is incorrect — such as your name or mobile number — contact support to have it corrected. Once identity verification is complete, the necessary information will be updated.

Account Closure Request

If you wish to close your account, notify the support team. Even after account closure, some information may be retained for a defined period for legal and financial reasons. Self-exclusion and account limit options are also available as part of our Responsible Gaming features.

Unsubscribe from Marketing Communications

If you do not want to receive promotional emails or messages, use the unsubscribe link in any message or let support know. Service-related essential messages will still be sent.

The taka bed website and app use cookies and similar technologies. These are small data files stored in your browser or on your device.

Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Used to remember language preferences and device settings.
• Analytics cookies: Used to analyse site usage and improve service quality.
• Marketing cookies: Used to show relevant promotions. You can control these through your browser settings.

taka bed strictly enforces a 21+ age requirement. No information is knowingly collected from anyone under 21 years of age. Age is verified at registration and ID is requested in cases of doubt.

If we learn that information from a minor has been collected by mistake, we will delete it immediately and close the associated account. Parents or guardians can contact the support team directly regarding this matter.

Our platform may occasionally reference third-party services. This privacy policy applies only to taka bed's own platform. Any other party's website or app is responsible for its own privacy policy.

Payment service providers (bKash, Nagad, Rocket, Upay, and banks) follow their own privacy policies. It is your responsibility to read their terms before making transactions.

taka bed reserves the right to update this privacy policy at any time. If a significant change is made, a notification will be sent to your registered email address or a clear notice will be posted on the platform.

Continuing to use the platform after a change has been made will be taken as your agreement to the updated policy. If any change is not acceptable to you, contact support to close your account.

If you have any questions about this policy, you can find answers in our FAQ section or contact the support team directly.

For any questions, concerns, or complaints regarding your personal information, contact the taka bed support team:

• Live Chat: 24/7 direct support, in Bengali and English
• Email: [email protected]

We review all complaints with full attention and aim to resolve them as quickly as possible. To learn more about us, read our About Us page.